Frequently Asked Questions

If you don’t see your question listed here, please don’t hesitate to contact us.

Memorial Funeral Urns specializes in manufacturing and selling cremation urns direct to the public and does not have the cost of other websites and sellers of urns(funeral homes) that have to buy their urns from a manufacturer. Since we manufacture the majority of the urns on our website, the quality and craftsmanship are second to none. Often, our urns are the same cremation urns found in many US funeral homes as well as for sale on other urn websites. So, when you buy from us “there is no middle man” and no added cost of a middle man.

We not only confident in the exceptional quality of our products, we are extremely confident that our prices are The Best! If you find an urn that is identical to one on our website for less, not only will we match the price but we will beat it by 10%.

Yes. The Federal Trade Commission (FTC) Funeral Rule ensures that every American has a right to provide their own casket or urn for use by a funeral home.

Specifically, the rule states that the funeral provider cannot refuse to handle a casket or urn you bought online, at a local casket store, or somewhere else or charge you a fee to do it.

The funeral home cannot require you to be there when the casket or urn is delivered to them. For more information about the FTCA Funeral Rule simply consult their website: http://www.consumer.ftc.gov/articles/0300-ftc-funeral-rule

They fully understand the FTC Funeral Rule and are required by law to be receptive and helpful regardless of whether you purchase the urn from them or from a third party.

Memorial Funeral Urns is owned and operated by Pet Passages®. Memorial Funeral Urns is the human urn division of Pet Passages® and both companies are operated out of the same warehouse located at 348 State Route 104, Ontario, NY 14519.

Most people need a standard adult urn, which are generally sized to hold the ashes of a person who weighed 220 lbs or less prior to cremation. Cremation urns do come in keepsake sizes.

A good starting point is to find out what your loved one weighed prior to cremation. Each pound of weight will equal one cubic inch of ashes after cremation occurs. Thus, if the person weighed 175 pounds prior to his/her death, then you will need an urn that has the capacity to hold 175 cubic inches or more of ashes. The majority of our adult urns hold 200-250 cubic inches of ashes.

Keepsake urns are popular to hold a small amount of ashes in remembrance or used when family members want to divide ashes among several people.

A keepsake urn is a small version of a full-sized urn designed to hold just a small amount of ashes. They are often purchased in sets and given to family members. Keepsake urns are also used when the majority of a love one’s ashes are buried or scattered, but there is a desire to keep a small amount in remembrance.

Cremation jewelry has a hollow inner compartment to hold a small amount of cremation ashes, dried flowers, sand from a meaningful place, or a small lock of hair.

Urns are easy to fill, but your funeral director should be willing to do this for you. That said, crematories typically place cremated remains of the deceased in a temporary container.

The temporary container will usually be a brown or black plastic box that contains a plastic bag holding the cremated remains. This bag is easy to transfer to the urn. Even when the cremated remains are not in a bag, it is not difficult to transfer them from the temporary container into an urn.

Here is what the TSA says on this topic, directly from the TSA website:

“We understand how painful losing a loved one is, and we treat crematory remains with respect. Some airlines do not allow cremated remains as checked baggage, so please check with your airline to learn more about possible restrictions.

Under no circumstances with a Transportation Security Officer (TSO) open a crematory container. To facilitate screening, we suggest that you purchase a temporary or permanent crematory container made of a lighter weight material, such as wood or plastic. If the container is made of a material that generates an opaque image, the TSO will not be able to clearly determine what is inside the container and the container will not be permitted.

Even if an item is generally permitted, it may be subject to additional screening or not allowed through the checkpoint if it triggers an alarm during the screening process, appears to have been tampered with, or poses other security concerns. The final decision rests with TSA on whether to allow any items on the plane.

With that in mind, generally speaking, wooden urns and biodegradable urns are the easiest to pass through the TSA airport security system. The most difficult urns are metal urns, which do not go through screening without generating an opaque image.”

There are two methods of engraving we use depending on the material of the cremation urn. In the case of metal urns, we use mechanical engraving. Mechanical engraving machines make physical contact with the urn – etching lines in the metal by applying pressure.

For wood, cultured marble, and biodegradable urns, we use laser engraving. Laser engravers work by emitting a laser beam which etches the surface without making any sort of mechanical contact with it.

Our engraving experts have been engraving urns since 2011 and have engraved tens of thousands of both human and pet urns.

We receive compliments on our engraving services all the time because our engraving experts care about the details such as line breaks, spacing, and how it is centered on the urn, both left to right and top to bottom. We are passionate about what we do!

Orders received before 2 PM Eastern Time, Monday-Friday, are engraved and shipped the same day, but occasionally may ship the next business day. Orders received after 2 PM Eastern Time ship the next business day.

Please note that orders are not shipped on Saturday, Sunday, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

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